Refund policy

Right of Withdrawal
(Consumers is any natural person who concludes a legal transaction for purposes, which are predominantly not attributed to neither their commercial nor their independent professional activity.)

Right of withdrawal

Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day,

- where they or a third party named third, who is not the carrier, the goods have taken possession or has, if they have ordered one or more goods within the framework of a uniform order and will be delivered uniform;

- on which you or a third party named by you, who is not the carrier, have taken the last goods have owned or has, if they have ordered several goods within the framework of a single order and delivered separately;

- on which they or a third party named third, who is not the carrier, have taken the last part of the part or the last piece, if they have ordered a goods delivered in several partitions or pieces;

To exercise your right of withdrawal, you must (Bugoo UG, Managing Director Michael Blaertzik, War Tr. 13, 30161 Hannover, Phone Nr.: 0176/45756276, E-mail address: By means of a clear explanation (eg POST sent letter, fax or e-mail) about your decision to revoke this contract. You can use the attached pattern withdrawal form, but not prescribed.

To maintain the cancellation period, it is sufficient that you will send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the revocation

If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from the fact that you choose a different kind of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the date to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same payment methods that they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you be charged charges due to this repayment.

We can refuse the repayment until we have retained the goods or until they have provided proof that they have returned the goods, depending on which the earlier date is.

You have the goods immediately and in any case at the latest within 14 days from the date to which you teach us about the revocation of this Treaty, to us back to us. The deadline is preserved if you send the goods before the deadline of 14 days.

They carry the immediate costs of the return of the goods.

They have to pay for any loss of value of the goods only when this loss of value is due to a handling of the goods that are not necessary for testing the nature, properties and functioning of the goods.

Exclusion or expiry reasons

The right of withdrawal does not exist for contracts

- for the delivery of goods which are not prefabricated and for their production an individual selection or determination by the consumer is significant or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or their expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, which can be delivered at the earliest 30 days after the conclusion of the contract and their current value of fluctuations in the market depends on which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely at contracts

- for the delivery of sealed goods, which are not suitable for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the delivery of goods, if they were mixed inseparable from other goods after delivery due to their nature;
- For the delivery of sound or video recordings or computer software in a sealed pack when the seal has been removed after delivery.

Pattern revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

- At Bugoo UG, Managing Director: Michael Blaertzik, Warrior. 13, 30161 Hannover, E-mail address:

- I hereby cover (n) I / we (*) the contract concluded by me / us (*) on the purchase of the following goods (*) /
The provision of the following service (*)

- Ordered on (*) / received AM (*)

- name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (S) (only for message on paper)
- Date

(*) Stroke inappropriate.